Shipping policy

Shipping Policy

1. Shipping Carriers and Options

At Eagle DTF Supply, we use trusted carriers like UPS for standard orders, and freight carriers for large equipment, to ensure reliable and efficient delivery. All orders ship from our facility in Arlington Heights, Illinois, and we currently ship within the United States only.

For standard orders, we offer the following UPS shipping options:

  • UPS® Ground
  • UPS 2nd Day Air®
  • UPS Next Day Air®

Shipping rates and estimated delivery dates are calculated at checkout based on your order and delivery address.

2. Freight Shipping for Equipment

Printers, printer bundles, dryers and heat presses ship via freight. Freight rates are calculated at checkout based on the total weight of your order.

Freight transit time is typically 5 to 8 business days. Including order preparation, the total delivery time for freight orders is typically 8 to 12 business days.

3. In-Store Pickup

You can choose in-store pickup at checkout and collect your order at no shipping cost from:

Eagle DTF Supply
515 W Golf Rd, Arlington Heights, IL 60005, United States

We will notify you by email when your order is ready for pickup. Please bring your order confirmation with you.

4. Split Shipments

If your order contains items from different product categories (for example, supplies and equipment), your order may arrive in multiple shipments. You will receive tracking information for each shipment.

5. Special Handling for Oversized Items

Equipment such as printers and heat presses is considered oversized and arrives on a pallet or in a sealed crate. We take extra care in handling these products. Please use a pallet jack or forklift to move oversized pallets for your safety and the safety of the equipment.

6. Damaged Orders During Freight Shipping

All large and heavy equipment arrives on a pallet or in a sealed crate. It is the customer's responsibility to carefully inspect the shipment before signing the Proof of Delivery (POD).

If any part of the shipment appears damaged, do not accept the delivery right away. Follow these steps to protect your claim rights:

  1. Ask the driver to document the damage by creating a Damage Report.
  2. Take clear photos of the damaged crate and/or product and of the completed Damage Report.
  3. Do not sign the POD without noting the damage. Clearly mark the Proof of Delivery as "DAMAGED".
  4. Notify us immediately by phone or email.

⚠️ IMPORTANT: If the damage is not documented on the Proof of Delivery at the time of delivery, we cannot file a claim with the freight carrier. In that case, no compensation, replacement or reimbursement will be possible.

⚠️ IMPORTANT: Cosmetic damage that does not affect the product's mechanism, operation or functional performance does not qualify the item for return. In such cases, compensation may be provided, subject to review and approval.

Your cooperation in following these steps is essential for a successful resolution if damage occurs.

7. Returns and Exchanges

Your satisfaction matters to us. If you need to return an item, please contact us within 14 days of purchase. For details on return conditions and the process, please see our Refund Policy.

8. Contact Information

If you have any issues with your shipment, such as a delayed or missing delivery, or any questions about shipping and handling, please contact us at info@eagledtfsupply.com.

9. Additional Notes

  • Eagle DTF Supply is not responsible for delays, damage or missing packages that occur after the package has been handed over to the shipping carrier, except as described in Section 6 for freight shipments.
  • We strive to meet all delivery estimates, but unforeseen circumstances may occasionally cause delays. We appreciate your understanding and patience.

We are committed to making sure your products arrive on time and in excellent condition. Thank you for choosing Eagle DTF Supply.